Anthony´s profile

Reviews (4)

Petmeds.co.uk

What was an excellent Service has gradually deteriorated to very poor and unreliable.

We have used PetMeds on a monthly basis over the past 3 years to order specialist food for our dogs with annual spend of approx £900. Their Web Site is not complicated and gives an option to reorder goods, which saves time. Unfortunately, over the past several months the Service provided has deteriorated markedly. The Company has removed their telephone contact number from PetMed Web Site, so making it difficult to sort out problems. I always worry about Web Sites that remove contact details!! In addition, E-mails are left unanswered increasing frustration. Although a confirmation of order response is received by E-mail from PetMed within minutes, their pledge to dispatch goods within 48 hrs is regularly not happening!! Despite being a long standing customer, I continue to have problems regarding delivery to the point where I have needed to purchase food locally. Recently received an E-mail to say that goods would arrive on a certain day, took time off work, and delivery did not arrive. Tracked parcel which had been sat in a local delivery hub all day!! This company is certainly not the most reliable and conscientious. I am seriously considering moving my custom to an alternative supplier and would not recommend this Company to friends or family.

The Regency Chess Company

Good Customer Services Department, speedy delivery with excellent packaging.

Contacted vendor by phone for advice and was pleasantly surprised by the helpfulness of the Customer Services Staff. Order arrived within a few days and goods were well protected by extensive packaging.

13 February 2013

Reply from The Regency Chess Company

Hi Anthony

Thank you for your lovely five star review, we really appreciate this kind of feedback. It's great to know that we were helpful on the phone and got your set to you in good time.

All the best

Julian (Owner)

Mazuma Mobile

Excellent, no nonsense quick service with rewards!

Very good, easy to use web site. Quick turn around, no nonsense service. Would happily recommend to both family and friends. Why have old phones lying around the house, when they can be turned into cash!

www.stitcher.co.uk

Good Web Site, efficient payment system.

Overall user freindly, proffesional website. Premature at this stage to review order as approximately 15 items remain undelivered. It would be very useful if an indication of likely despatch date of missing items could be given. Unfortunatley, all parts of of the of the original order are required to commence a project.

Regards

18 January 2012

Reply from Stitcher

Thank you for your feedback, I can see your order confirmation email does actually have the despatch dates for the items that didn't initially arrive with you.

I do apologise however that we couldn't fulfill all of your order in one go, those additional threads will be with you on the date specified on your email confirmation.

Anthony´s profile

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Anthony
Reviewer
United Kingdom

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