Matress was delivered on time and promptly.
Was detailed on the Internet and compress packed but it wasn't.
Delivered in a dirty lorry, slung on top of a load of dirty boxes.
Plastic covering was ripped(not surprised by the handling)
Had to email pictures before they believed me.
After some negotiation managed to get them the take £30 off the bill, which was a positive end to the ordeal.
Purchase our kitchen earlier this year, had issues with some of the kitchen and have advised the company about the slide out double bin. It arrived as a mechano kit not very impressed with the quality, it now wobbles and doesn't fully open.
Sent the customer an email, as this is the only way you can contact them after they have taken your order and money, but once again the emails has been ignored.
A week has passed and not even an automated response email saying they are looking into it.
I guess I will have to spend another day stripping it down again and trying to fix it myself.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.