Ian Marcroft´s profile

Reviews (5)


Quick delivery but with problems

Matress was delivered on time and promptly.
Was detailed on the Internet and compress packed but it wasn't.
Delivered in a dirty lorry, slung on top of a load of dirty boxes.
Plastic covering was ripped(not surprised by the handling)
Matress soiled.
Had to email pictures before they believed me.
After some negotiation managed to get them the take £30 off the bill, which was a positive end to the ordeal.


Customer service non existent poor quality bin unit

Purchase our kitchen earlier this year, had issues with some of the kitchen and have advised the company about the slide out double bin. It arrived as a mechano kit not very impressed with the quality, it now wobbles and doesn't fully open.
Sent the customer an email, as this is the only way you can contact them after they have taken your order and money, but once again the emails has been ignored.
A week has passed and not even an automated response email saying they are looking into it.
I guess I will have to spend another day stripping it down again and trying to fix it myself.


Good and bad

Good concept
Poor security and lock down


Poor web site

Web site really slow
In order to reserve an item for store collection you have to create an account and input credit card numbers WHY......
I will be paying I store with a gift card

Dave found this review useful


Good and bad

Pretty good return policy no quibble
Can get caught out with the marketplace as it may be third party and nt covered by amazon

Ian Marcroft´s profile

profile image of Ian Marcroft
Ian Marcroft
Male, 1965
Cambridge, United Kingdom