Comet

COMET - Mis-selling of warranties and breach of contract.

I bought the 3yr ExtraCare Service Plan with my vacuum cleaner. Early December last year I contacted Comet to advise them that my cleaner was faulty and a crack had developed in the hose. They told me to contact Hoover. Well, after checking the plan it states that Comet will effectively remedy any issue. Regardless I rang Hoover who failed to call back, Called Comet who just told me to ring Hoover. Ended up calling Hoover 5 times and no response received. Comet did not want to know either! So, the extracare plan as is stated on their website "You're guaranteed a fast, no hassle repair service from Comet's specialist engineers." I beg to differ and would suggest to anyone to go to to a reputable retailer for buying goods