I ordered 3 items from the Ark website on 26/12/11, i did not hear anything until 03/01/12 to let me know that due to the Christmas rush my order was delayed. Later that day i had another email stating that my order had now been despatched by City Link couriers. The full order value of £41.50 was debited from my bank account on that date. The parcel finally arrived 13/01/12 but with only 1 item in it, the other 2 items (which i had paid for) were now shown as out of stock and refunded...here we are on 18/01/12 and suprise suprise no refund, no answer to several emails and no response from their joke of a customer service helpdesk. I've now been left with no option but to contact Consumer Direct and the Trading Standards office who have promised to investigate this company and assist the many customers like myself who have been ripped off.
No matter how much you like their clothes please, please take my advice and shop somewhere else or you could well end up in the same situation.
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