I must admit that I felt tentative ordering from this company... Even though there were some sparkling reviews about this company, there were also some damning accounts as well! To test the waters, I ordered a relatively small amount of goods for my new computer build, and waited to see what happened.
Unfortunately, my order contained an item that was not in stock and so the delivery of my other items was to be delayed until all the items were in stock and ready for dispatch. Thankfully, Novatech's customer service were easy to get hold of using the free live chat service and were friendly and helpful, and they suspended my order for me while I chose a replacement item (that was in stock), and promptly processed my order when I had finished my selection. Furthermore, when I tracked my parcel, I discovered that my parcel had been scheduled for 24-hour express delivery, even though I did not have to pay for postage (P&P is free over £50)! I received the parcel a few hours ago and am chuffed to bits!
In summary, I placed an order, then changed my order and recieved the package before midday the next day. Considering how they have competitive prices, free postage and excellent customer service, I am thoroughly pleased with Novatech and I hope other people have a good experience with them too.
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