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Reviews (1)

etyres

Very Poor Service...

Order tyres and paid for them and arranged a fitting date. Tyres seemed a good price and it was convenient to get them fitted at home insated of driving to a usual tyre fitters.

But I was phoned the day before to say van had broken down. Rearranged for following week but again phoned day before to say they don't supply my area.

Took my money for well over a week and had to phone them to try and get my money back. Staff I spoke to on the phone weren't particularly helpful. Eventually refunded but I wouldn't go near this company again...or recommend them to anyone.

Service form the main tyre fitters isn't great but I will be driving to them in the future and avoiding etyres!

01 May 2013

Reply from etyres

Dear John,

Thank you for taking the time to communicate to us why our service did not meet your expectations.
We would like to apologise for the error made by etyres with regards to being unable to fulfil your order. We appreciate how frustrating this situation must have been and as a result we have undertaken a thorough review of the way in which we communicate such problems with customers to ensure it doesn't happen in the future.

Kindest regards

etyres

John´s profile

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John
Reviewer
Male, 1976
United Kingdom

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