David Laidler´s profile

Reviews (3)


The curate's egg: good in parts

I chose Virgin for my mobile because they offer a monthly pay as yoou go tarrif. All went well until my phone died on me. The first time it took 80 minutes on the phone to get anywhere, answering the same questions fourteen times to different people, but only three days for the service-centre to sort out. Now the replacement has died; the staff at the shop were brilliant (thanks Exeter) but it's now a week later and I'm still waiting for a decision on what the technical boys are going to do!!


Friendly and efficient

Every time we pop in, we have a feel-good experience.
Even when they haven't got what we want (and that's not often) the staff always make a determined attempt to find an alternative

Tyre Shopper

Where are my tyres?

Excellent website whch was easy to negotiate and gave me a good feeling about the approaching appointment. However, when I got to the depot, it was nearly twenty minutes after I had booked in before I was told that my tyres had not arrived.
This despite the company having ten days to process the order. I have now rebooked for two weeks time (another 80 mile round-trip)

19 January 2012

Reply from Tyre Shopper

Dear Mr Laidler,

Please accept our sincerest apology for the inconvenience that has been caused.
It is a shame that you had to travel so far to be notified that the tyres had not arrived into the branch.

We will investigate further why this occurred and the branch were not notified.

Kind regards
Tyre Shopper Customer Service Team

David Laidler´s profile

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David Laidler
United Kingdom