I bought extra products to increase my order to the amount needed for a free gift, entered the code which was accepted, but alas no gift received. Very disappointed. Have previously had good service, but will buy elsewhere next time.
I ordered some Raybans for my daughter for Christmas as she was going to NZ for several months - wanted something special. They were however too big, so I ordered a smaller pair (as a new purchase, not a replacement). They never arrived because someone had very cleverly allocated the same order number as the first pair. That didn't stop them taking the money though. Would certainly never use Sunglasses Shop again.
I've ordered quite a lot from the site - initially it looked amazing but now I'm wondering whether they actually just sell seconds? An expensive rug is fraying, a tagine cracked on first use, Christmas decorations never arrived and a picture frame broke. Admittedly they have replaced or refunded everything but I won't be ordering again. Shame really.
Ordered an (expensive) coat which arrived quickly but unfortunately didn't fit. Had only ordered it because the website said they'd provide 'instructions for returns with product'. Yes they did, but only a return address, so I had to pay £10 to return it. Serves me right for not supporting the high street I guess, but a lesson learned...
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