Ms Tara´s profile

Reviews (2)

Muglamania Mugs

15 days from payment taken to delivery & had to chase up delivery

Unacceptable to take payment and not send the products from the warehouse for 13 days - and only send them after we had contacted them to ask where the mugs were. Then 2 days to delivery meant we waited over a fortnight. Mugs were Dunoon and just as we expected.

08 October 2012

Reply from Muglamania Ltd

Dear Tara,
Many thanks for your review.
Obviously we take all feedback very seriously – good or bad, can you confirm your order reference number so we can look into this for you because its important to see if there was any issue with the order that delayed its despatch.
We cant find any reference to your order with the ref Ms Tara and order number would help us a great deal.
Please let me know and I will make sure this looked into straight away.


Delivery was fast

Would have ordered a lighter colour had I known the fleece side was the dark brown side as I have a blond dog. I thought the lighter side was the fleece. Perhaps this could be listed on the site. Dog loves though!

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Ms Tara
United Kingdom