I have always trusted Jessops - could camera company & shop staff have always been good so I didn't hesitate to order on-line.
I ordered a camera & accessories on Wednesday & they did deliver on Thursday as promised. However I received somebody else's order.
When I called customer services this morning to find out what had happened to my order I spoke to a pleasant young man. However;
1.No apology was initially given on what had happened.
2. He seemed more concerned in retrieving the delivery than telling me when I would receive my order. I had to ask him 3 times when I would receive my order.
3. Rather than send out a new delivery to me & the other customer whose order I had received & retrieving the wrongly delivered goods to put back into stock, Jessops are going to swap deliveries . They will collect the deliveries from both customers & then re deliver them - meaning we have to be in twice!
You can tell a lot about a company by how they handle mistakes. Jessops don't do a good job when it comes to the web.
Ian Bd found this review useful
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