Have used these guys 3 times now - all cashback deals. Have to say they have never skipped a beat on the cashback. As long as you send the correct docs and in good time (I schedule it on my phone) they always text me to say my claim has been accepted. Cheque arrives 2 weeks later. Done this now probably 16/17 times and never had a problem.
Can't say much about their customer service line because I've never had to use it. They do some great cheap-as-chips deals too. Only 4 stars as they don't provide geographic phone numbers to call in on. A small fault but most others are the same.
Can only recommend them.
Bob Reddall found this review useful
This is a very good online retailer. I ordered a home cinema system from them and the damm thing took me by surprise - it was delivered the very next day, less than 24 hours after placing the order!!! Oh, and it arrived in excellent condition via City Link (you can track it too on their website). The communication was good throughout and the online ordering process was straightforward too. They also offer cashback through www.topcashback.co.uk. which is a bonus for me.
The only negative with this company with is basically the Co-op electrical (but using the name Electrical123.com) is that they are not able to be contacted by telephone with a cheap geographic number. In other words, to speak to them you need to dial a 0845 number which cost me 10p per minute from a Virgin Media line. Even saynoto0870.com do not have a valid number for them.
However, that is nit-picking and, on the whole I highly recommend them without hesitation.
If you ever have any problems ask for a guy called Simon Collins who is a duty manager on Customer Services. He's a top bloke who can and will sort out any problems you may have. I had to return my item because I was not happy with it's quality and it was also a bit big for it's intended position on my TV stand. But this was nothing to do with Electrical123. The returns process was straightforward and hassle free just like the delivery was. Their people are polite and very helpful.
Just thought he deserved a mention in particular for sorting out my goods return. Thanks Simon and well done Electrical123.com.
Will be using you again soon.
Hi, just wanted to say that, following a recent order of electrical goods from Pixmania.co.uk, I have been very impressed with the whole process. Their communication has been excellent as has the delivery process all the way from Belgium. I was able to track it all the way to my door over a period of 3 working days. Goods arrived in excellent condition and delivered by Yodel (formerly DHL i think).
Will use them again without a doubt. Oh, and their prices are very competitive too. They also offer cashback through www.topcashback.co.uk which was a bonus for me.
Please bear in mind that if ordering electrical items, these are likely to come with a europlug instead of a uk 3 pin plug, but Pixmania do promise to send you a uk adaptor free of charge with your order so shouldn't be a problem. Also, the user manual will likely be in a foreign language, however Pixmania allow you to download a UK user manual free of charge after you have placed your order. I did this without any problems. Would be nice if they made these 2 things a little more prominent on their website though.
Definitely recommended 100%. Well done Pixmania and thanks for an excellent shopping experience - you surprised me in a nice positive way.
Carl from Manchester.
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