CEX

Absolutely Disgraceful

This is the complaint I have submitted elsewhere:

Before I come to my primary point for contacting you, I would just like to say, on the side that I have visited CeX on the High Street in Sheffield, twice in 2 weeks to be told "there is no cash in store", despite being told to return soon as they would be getting more cash in store in "a couple of days". The customer service was absolutely appauling and one member of staff was not helpful in any way whatsoever. I asked in store if there was an online protocol to post my games to yourselves and be credited for them, the member of staff insisted there was not. With no other choice, I return home to find precisely the service they insisted did not exist.
I sent my games to yourselves on Thursday 12th January by First Class Delivery, by which the games would arrive to you on Monday 16th January. It is Friday 20th January today and I still have not received my payment. You have all of your working hours on 5 working days to credit my bank account. The "Order Tracking" on the Sell-to-CeX part of the website is not at all helpful as it has not changed from "Order processing". I must say that overall I am disgusted with the way you treat your customers and for your sake I hope you don't treat others like this. I have not been contacted all week, so I can safely say that there were no problems with the games I posted.
If my account is not credited by Monday night, I will contact my bank, and if there is no impending transaction, I will be forced to take further legal action.

Greig Stewartand Wojtek Dorota Nowak found this review useful