Carole´s profile

Reviews (1)

Madfun

Excellent Service

Ordered the 10 x 7 yellow jumpking oval pod which was out of our price range, however Steve who I spoke with on the phone was most helpful and worked us out a good deal. We ordered this late Wednesday afternoon (wednesday before xmas) and it was delivered 5.00 on Thursday (day after). Delivery company cannot be rated as highly though as previously stated by other customers. We had one delivery man come with his son - the trampoline was in one really large and heavy box. He asked if I had a trolley, when answering no he advised me that if he might have to take it back as it was too heavy for him to get off the van-after sensing my blood boiling he managed to find a really old trolley with dodgey wheels and luckily it made it to the house.

After xmas we put the trampoline up to discover a hole in the net. As soon as Madfun re-opened after xmas I rang them up and spoke to Lynsey who was most apolegetic and told me to email her a photo of the hole and she would ship another net out straight away(which she did). We didnt have to mess around packing the old one up to return, she said we could just dispose of it.

We now have the new net on and all four of my children our loving it. It is a really well made trampoline and we are so pleased we opted fopr the oval and not the round as we have had 2/3 children on at a time and it does not draw them to the centre like the round ones and due to the shape it fits in our small garden quite nicely.

So to summarise Excellent product and service Madfun, but your delivery service is the worst ever- show them the door and get a company that are actually able to deliver not just transport deliveries around-it would be ashame for such a polite and helpful firm to go under due to an incompetent delivery service!

07 February 2012

Reply from Madfun

Thanks for your comments Carole. I'm sorry our delivery was dissapointing for you. We do review and change carriers every now and again and certainly your comments will be taken into account. I'm glad to hear you are enjoying the trampoline though, they are great aren't they :-)

Carole´s profile

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Carole
Reviewer
Female, 1981
warwickshire, United Kingdom

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