In the past I have always been pleased with my purchases until the 1st September when my parents Anniversary card turned up faulty there was a nasty smear across it.I informed customer services via email twice and was ignored twice.On my third email they answered me and promised a replacement,however they emailed me to say they had shipped it along with a picture of the card. (the wrong one they had sent my nieces card instead) However it never came.I emailed them again and they said would I like a refund that was on 27th sept..still no refund so I emailed again and they said they had refunded it into my account..But after checking they clearly have not.It is now the 24th Oct still not received a card or a refund. So if you want good customer service from this company forget it ,there quality of cards are very good but when something goes wrong their customer service is truly appalling.
Lawrence Ndjampouop found this review useful
Placed my order still had not arrived 5days later rang courier twice but to no avail emailed medicanimal no reply emailed them again and the reply was sorry we put your order on the wrong pallet and have sent another order to you immediately ,tried courier again to track parcel and not on system so we are now going into the 9th day since placing my order,dog food ran out so had to go to local retailer to pick some up which has cost me more plus the inconvenience after work i wish i had not of bothered and ordered from an alternative online store.
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