Waited 3 months for an office chair to be delivered (money taken upfront!!) that cannot be constructed due to a manufacturing faults. Throughout the 3 month wait, I kept receiving confusing communications suggesting I was already a happy customer - I was not. My chair was being prepared by "artisans" apparently... ones that presumably didn't come equipped with a tape measure judging by the quality of the goods I was sent.
They closed my request for help without responding to me at all. They offer a rip-off 0845 number and keep you hanging on calls to get help with no geographic number... Order was collected for return, two weeks later I am still awaiting a refund??
STAY AWAY, DO NOT BUY.
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