Britishgas

Wait 3 weeks for an appointment, and the day before cancel! Total waste of money

I have had a Homecare Agreement with British Gas for years,mainly because my boiler is old, and needs regular servicing. I am fully aware that my boiler is now 'non-compliant' and every year they slap a 'Do not Use' Sticker on and try to sell me a new boiler (kept going for 7 years so far, so doing well!). When you need an annual check they pester you with letters and appear to accommodate you with imminent appointments. However, recently I had 2 radiators which were not working. I appreciate it is not an urgent matter so I accepted a 3 week lead time in getting an appointment, duly took a day off work to be here, and received constant text messages confirming the appointment. Today, less than 24 hours before the appointment, they cancel and make me feel mean spirited as they trot out the 'Emergencies for vulnerable people take priority' line as an excuse, then offer me another appointment in ANOTHER 3 weeks. So it takes 6 weeks to fix a couple of radiators. So not worth taking the cover out.
I also, foolishly, joined their Household appliance cover. Every time I've had a breakdown, I've rung and they offer me an appointment at least a week away, which is really useful if you have kids clothes to wash or feed. So in the last couple of instances I've bitten the bullet and called out a local household appliance service company, it costs £40 call out but at least its fixed within 2 hours.
I WILL NOT BE RENEWING!

Kate found this review useful

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