I have had a Homecare Agreement with British Gas for years,mainly because my boiler is old, and needs regular servicing. I am fully aware that my boiler is now 'non-compliant' and every year they slap a 'Do not Use' Sticker on and try to sell me a new boiler (kept going for 7 years so far, so doing well!). When you need an annual check they pester you with letters and appear to accommodate you with imminent appointments. However, recently I had 2 radiators which were not working. I appreciate it is not an urgent matter so I accepted a 3 week lead time in getting an appointment, duly took a day off work to be here, and received constant text messages confirming the appointment. Today, less than 24 hours before the appointment, they cancel and make me feel mean spirited as they trot out the 'Emergencies for vulnerable people take priority' line as an excuse, then offer me another appointment in ANOTHER 3 weeks. So it takes 6 weeks to fix a couple of radiators. So not worth taking the cover out.
I also, foolishly, joined their Household appliance cover. Every time I've had a breakdown, I've rung and they offer me an appointment at least a week away, which is really useful if you have kids clothes to wash or feed. So in the last couple of instances I've bitten the bullet and called out a local household appliance service company, it costs £40 call out but at least its fixed within 2 hours.
I WILL NOT BE RENEWING!
Kate found this review useful
Bought a Samsung LED TV from Reliant after reading the reviews on this site. Wanted the UE55D7000, and their price was really competitive. Ordered it Thursday evening at 9pm. Friday 9am, they rang to say they were sorry but it was out of stock :(, but they would like to offer me the UE55ES7000 for £40 more. I checked on the PC World website, and that TV was over £400 more!
They told me they couldnt deliver for a week, but that was ok. Then they rang 2 hours later to say there was van coming to my area, and would we like it that evening? Yes please! The driver rang to say he was stuck in traffic, but he got to us only an hour late and was a very happy chap!
So got latest model and delivery within 24 hours! Brilliant!
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