Tim Evans´ profile

Reviews (2)

www.partyrama.co.uk

Clunky website, messed up delivery... but they came good in the end

I ordered some products for an Australian Day party I was holding on Saturday, January 26th.

First of all, the shopping experience - well, it is hardly a premium website. It's clunky, with low-quality images and the navigation is woeful. It looks and feels like it was built in 1998. The internet has moved on guys, come on! (I work in webstore and e-tail site configuration, so I know what I am talking about)

I ordered my items on Wednesday and paid a premium for the clearly indicated 'Two-Day Courier Delivery', knowing that I would not be home on Thursday but would be home on Friday. I also left very clear instructions for what to do if I was not at home.

I came home late on Thursday and didn't see the dreaded 'Sorry we missed you' courier notice until late Friday morning. Furious, I immediately phone the courier (FedEx) who only offered me a 60 mile round trip to their depot to collect my parcel myself, or await delivery on Monday, since I had missed delivery for Friday. Why was the parcel not left on my door, as I instructed? "We didn't see the instruction on the paperwork" came the reply.

I phoned Partyrama and asked why my items were delivered within 1 day when I asked for a 2-day delivery, and why were they not left when I gave specific instructions on my order? I was told that the "Two-Day Delivery" means within two days. Funny, the website does not indicate this.

The agent offered to a replacement order if I paid the £13 Saturday delivery fee. To be fair, after I pointed out the mess was their doing, not mine, so they ultimately waived the fee and arranged delivery of a new order on Saturday, thus saving my party.

But my point remains: if their website was clearer, and their IT systems were better, this mess would never have happened in the first place.

www.morehandles.co.uk

Super! Super Service, Super Products!

Items were delivered very quickly; we had a problem with one handle and it was replaced instantly with no quibbles. Cannot ask for more than that, our kitchen transformation is complete!

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Tim Evans
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United Kingdom

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