I ordered a nursing chair beg oct, which didnt turn up til mid nov, it was the wrong colour for the nursery so asked to return it, had to wait for customer service to contact me which took 2 weeks then was told i would have to arrange with supplier for collection(another 2 weeks) to which they said i would have to pay £25, I looked online and found i could get it delivered cheaper, so they said thats fine. I arranged the collection and kept on at bambino about when the money was going to be refunded it finally went into my bank on 19 jan, minus the £25 return charge(which I had arranged and paid for myself), fuming!!!! So I sent them emessage and have heard nothing and no more money has gone into my account. I will stick with kiddicare in future, never had any trouble returning anything with them.
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