I spend my whole life using email tools: campaign monitor, vertical response, mailchimp and dotmailer. dotmailer is a basket case. Poor response to support questions, sullen and sarcastic replies, and hours and hours to respond. Cases get deleted off their Zendesk system rather than answered. Online documentation is poor and out of date, so even if you can find what you want, it doesn't help. Product is unnecessarilly complex, which is a real shame, because it is highly capable. I only use dotmailer because my client requires me to. Otherwise I'd sooner use almost anything else. This is a pity because dotmailer is a UK business, and I would dearly love to support them and promote them to my many global software clients.
TSO Host are fantastic. Hassle free, honest, reliable, efficient, UK-based, great service, great hosting, advanced features, super value.
I always recommend TSO to my clients if asked, and there has been ZERO comeback in 2 years.
And here's the big one... their support is excellent: tolerant of my ignorance, well-informed, fast and accurate, whether you call or use their slick e-tciket system.
Just use them!
Although the courier firm messed up, Paulette was a massive help, and went the extra mile posting an emergency supply to where they were needed - without quibble or complaint. This impressed me a lot, and she saved the day. Thanks Paulette!
Product was fine, and good value.
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