Where do I begin? We've previously ordered from this company with no hassle, however that was before. We placed an order the 25th of November 2011, for three products, two engraved, for Christmas presents. The money was taken promptly and without fault, all 85 pounds or $175 NZ dollars (our location), of it. As of the 23rd of January 2012, we've emailed, gotten angry, begged, pleaded in desperation, yet no response to any of the five e-mails we've sent. We've tried the number mentioned here with no success. All we want is our products or money back. We will try again, later in the day, later in the week, hoping and praying for a response and result. As it stands I would advise SERIOUS CAUTION in trading with this company, maybe we will be able to contact Swisstool and reach a solution. I'll let you know and change my rating and opinion of the company if I can get a solution. Any further advice or tips would be greatly appreciated.
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