I ordered a Hudson Reed Grove Furniture Pack from Bathshop321. First of all, they managed to price match and BEAT a competitor (thanks Martin!).
The items came straight from the manufacturer, but unfortunately, the items had defects (no fault of Bathshop321).
I phoned Bathshop321 and spoke to Steve who gave me service which can only be described as premier league. He arranged for a replacement straight away and even supplied his personal mobile number.
These guys excel in customer service and I seriously think a lot of online retailers could learn a thing or two from them.
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