Rita´s profile

Reviews (2)



I booked a hotel in Spain and got my confirmation. But 3 months later the hotel wrote me-after I sent a reminder, furtunately!-that they are sorry, but they did not agree to this reservation. Because: I was booking too early!!!! Of course I was early, bcs. to my date there is the big annual festival in Seville, and if you are late, you have no chance to get any room.
The real reason: this hotel forgot to change the prices in time-bcs. for the festival period they charge the doubble!
I informed hostelbookers.com about this outrage. With the result:
"they have no influence if the hotel is not respondig"....they are sorry!
I got no other hotel from hostelbookers as replacement, not even a suggestion!!-and since I heared nothing from them. I had to search for a room by my self. And as late as it was, I had to book one for the dubble price!!!!-bcs. I could not change my flight any more.

I ask you now-why booking with hostelbookers, if they have "no influence" on their clients??? Imagine: I would arrive there at midnight, not knowing that I have no room.... if I did not send the reminder in time. What is absolutely not my obligation after I got a confirmation and the down payment was drawn from my Credit Card.

I never had such outrageous experience with an other booking company in my life!

24 January 2012

Reply from HostelBookers

Hey Rita we're really concerned to hear of your experience and fully understand your frustration and disappointment.

Just so you know HostelBookers does not and will not accept this practice from our partners as we know how important it is that every booking is fulfilled. As such, Rita, we have terminated our relationship with the property concerned and you can see for yourself it's no longer featured on our website!

Our Customer Service Team has also contacted you directly to refund any money paid to HostelBookers and further offered a discount off a future trip. We hope you'll give us another opportunity to show we really do offer a great booking service.

Liberty Flights

you rock!

I am a very satisfied customer from LibertyFlights UK-best quality, superb flavours, kindest customer service-and last but not least: no shipping costs. LF rocks!

Rita´s profile

profile image of Rita
Female, 1953
Naflion, Greece