Phil´s profile

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IN A SWEAT is a poor e-commerce experience in my opinion. I ordered two squash rackets. I got one after waiting 8 days. Three weeks later and two phone calls, still waiting for the second. They say, lost in post. Fair enough. The problem is, there is no communication. No way of tracking transactions on-line, a basic requirement these days. No emails to say when items have been dispatched. Sweatband should look at how professionals run their websites, such as Treat the 48-hour delivery service with a pinch of salt. My advice is to go to the store if you can, or use another company. There is no substitute for the old-fashioned shop - here's the money, thanks for the goods. So, still no second racket!

Gary Allen found this review useful

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United Kingdom