Waterstones

Unprofessional

The order was placed for a book and after one week the online status still said "processing." The order was then cancelled via "My Accounts," but because a charge to my card was made on the day of the original order, the cancellation was disregarded and the item shipped over a week later without any regard for the cancellation. The customer service people then required me to return the item before a refund would be made, even though the item had been shipped to one of their stores. I will never shop with them again, in store or online!