Nicola´s profile

Reviews (1)

Northern Diver Ltd

Customer relations need improving.

I came into the shop. I was fitted with a vortex dry suit lady's large relaxed. I was told I had to pay £50 to get the boots changed, which I did. On recieving my dry suit a week or so later, I found it to be an XL relaxed and was so huge on me, it would have been an air bag nightmare in the water (it actually fitted my 6ft boyfriend). It took a number of phone calls and proof of my original reciept that I was fitted to a LR not an XLR (I am a lady size 12 and only 5ft 3!). Eventually after sending photographic evidence, I was sent the correct size - which didn't need the boots changing.... never got my £50 back either!!
Overall opinion - too excited to make a sale, and perhaps missed the customer communication side.

25 January 2012

Reply from Northern Diver Ltd

Good Morning Nicola,

We are very sorry to hear of this experience and would like some more information from yourself to help us resolve the situation. Please email me with some order and contact details and I will investigate the matter on your behalf. Hopefully this way we can get a resolution that we are both satisfied with.


Northern Diver Ltd

Nicola´s profile

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United Kingdom