I ordered 2 items at £95 in December and still no delivery. I received a generic email explaining the late delivery and that my order would be on the way soon - and an offer of 20% off of new arrivals as a way of an apology... Quite a nice gesture I thought, even though there weren't really any new arrivals I wanted so I carried on waiting. And waiting. And waiting, bearing in mind that Ark had taken the money when I ordered in December. Then a text and email to say my order had been dispatched. Great!! Except City-Link state my delivery never existed.
Ark have always been my first destination (online) for all of my branded clothes and I have never had any trouble with them whatsoever, good product, good prices. But this is an absolute shambles. No reply to emails, no reply on the phone. £95 out of pocket.
I will give Ark a little longer to sort this out, but then on to my credit card issuer for an investigation is not what I should expect to have to do.
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