Screwfix

Excellent - other businesses should follow !!

Why can't other companies follow Screwfix's lead in linking purchases to a customer's address ? Refunds and exchanges are a 'walk in the park' because all purchases are logged to one's home address. No need for receipts and no having to haggle with a sales assistant about whether or not a refund or exchange is possible. Brilliant ! Makes you feel like a valued customer rather than a nuisance.