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i orderd a part the size of a 50p and was charged £4.85

i ordered a part the size of a 50p was charged £4.85 i did not recieve the item it was sent out on the 4th of dec so phone up company 4ourhouse to inform them i not received item on the 9th dec was told to ring up on friday 11th they said they would put a trace on the item. i phoned today and was told by the customer services i was given the wrong infomation on the 9th dec.was told by customer service to ring on the 18th of dec before they would do a trace i paid via credit card so i have informed my card company who are now dealing with this matter. so i wont be using there services nomore the part i ordered was for my washing machine so can you inmagine the smell comming off my washing machine now i still not had it fixed yet . i may go buy a new one . i hope this helps people to relize how good 4ourhouse customer service are i give them 0 out of 10 i just like to update you its now 20th dec and just found out 4ourhouse has just try to get more money from my account so beaware of using credit card details with them i still not recived my item and my refund .i will correct myself the part was the size of a 50p but cost me over £30.00 i been told they send it out by normal post so now you see how they are ripping people off by sending by normal post then keeping your money getting instrest on god knows how many people i ordered my part on 4th dec and still nothing no refund no part customer services swore at me so i informed my credit card company who infortm me they know what 4ourhouse are like so why are people still dealling with them ? its beyond me ........

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Ken Southwell
Male, 1961
maryport cumbria, United Kingdom


hello nothing but the truth from me