Ordered a new filter, air pump and a few bits and pieces and got it the next working day very happy and surprised as advertised Royal Mail up to 5 days so delighted. Downside was pump had as small manufacturing fault and when contacted RA they replaced both the mid and lower sections very quickly. Will definately use them again.
Needed a power cable super fast, LPSS suggested a suitable cable and had it with me the next day for a reasonable cost. Certainly quicker and easier than going to Currey's, PC World or any of thos other huge organisations that just dont care a whit about you except how much money you're spending. LPSS may not be the cheapest but they certainly give you your money's worth in customer service. High street you certainly could learn from this outfit....
EKM started out easy to use for a complete novice like myself. But over the past 2 years the site has gotten slower and slower with my shop disappearing completely off the servers a number of times - all I can say is thank God I had everything (product wise) backed up on my HDD. This meant that for three entire week-ends my shop was non-existant and cost me a fortune in sales.Fair do to EKM Jason came in on an off day and re-installed. He is the only chap in EKM that is helpful and as everyone says the rest should go back to school.
Pictures seem to vanish willy-nilly from my website not to mention the fact that EKM's systems cannot handle numeric and alpha-numeric product codes at the same time. If you do load them then their system deletes the aplha numeric codes - a bug they cant fix.
Ihave become so disillusioned with EKM that I am almost ready to move my shop elswhere as I have more control over every aspect of my shop from my google shopping categories (EKM only provide the basic categories) to delivery systems that work.
EKM sorry to say but if Anthony was even interested in saving his company I think you have a long long way to go before your company is as good as your self posturing tricks people into believing.
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