Purchased a top of the range Carlton badminton racket from Sportsdirect. The handle of the racket broke during the first game. After several weeks delay Sportsdirect finally sent me a replacement racket. Exactly the same thing happened with this racket, they sent me another replacement. Unfortunately the third replacement suffered the same fault and broke in the same place. Having played badminton at a competitive level for over 20 years I have never experienced such problems. I suspect that Sportsdirect are selling products that are seconds or fakes. Sportsdirect eventually agreed to a full refund. That was over 1 month ago and I am still waiting. Each time you call customer services you have to wait in a queue for 30 minutes, they don't respond to emails and they renege on their promises. I have never written a review before now but dealing with this company has been such a miserable experience I thought it would be good to warn others.
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