Ordered a few items on 03 June 2013, and got confirmation email more or less straight away, great.... thats where the good service ends.
The cost was debited from my account the day after, and online in my account, it was marked 'your order has been approved and is currently awaiting to be despatched'. so i waited and waited, and on the friday, i sent an email, stating i was aware of timescales, but if the order has been awaiting dispatch since the tuesday, did they have any clearer idea of when i would get it. got an email response stating i would be contacted within the next 1-2 days.... ive had nothing.
i called numerous times, and left messages on their answering machine (seems impossible to get though on customer services number) so i called their head office (0207 4243160), and was put through via them. the girl who eventually answered didnt seem bothered, just said shed mail dispatches, and ask for express delivery to be done today tuesday (over a week after order placed, and a week after they took my money!!). i asked if she could call me back to let me know what had been agreed, and she said she wouldnt, id get an email ( which is a no-reply one ). i asked if the express was next working day, she said 'no', 1-2 working days. that was it... so lets see if i get anything before the weekend.. frustrated, will not be using them again on the internet, for sure!!!!!.... just be aware, they are absolutely rubbish... :(
Claire Fisher found this review useful
Fantastic value washbasin and unit. Lovely white gloss, well made with slow closing cupboard doors... Usually if u pay cheap u get cheap, not with this item.. I would definitely recommend anyone use 4bathrooms, was the bet value on the web for this unit set.. :0)
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