M. Hopson´s profile

Reviews (1)


Customer sevice awful -AVOID!!!

Ordered a Superdry jacket for my daughter as a Christmas present. Pleased it arrived on time but was too small so returned and requested an exchange. Virtually impossible to get through on telephone and e-mail response very very poor. When I did get through on the telephone was told they had a huge Christmas backlog! They have now credited my account but I wanted an exchange! Telephoned 5 times earlier and finally got through, was told they credited my account as the size I wanted wasn't in stock. This is very odd to me as it shows that it is in stock on their website, is this due to the fact that when I ordered I had a 30% discount code and they don't want to exchange for that price???? Daughter very disappointed. What a shame!

M. Hopson´s profile

profile image of M. Hopson
M. Hopson
Female, 1968
United Kingdom