The web is littered with complaints about :
Mostly about orders never being sent or just plain wrong. There are 5 pages of complaints at this site: http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ReturnPage=Thread&ForumID=3&TopicID=153243&PagePosition=&ThreadPage=2
The trader has made excuses about poor service in 2008, but in 2011 nothing has changed.
Ordered an item that was supposedly in stock. It stated on their website that it would be dispatched in 1-3 days. 3 days later nothing. No e-mail or phone call. Spent an hour waiting on their call queing system only to be told the item wasn't in stock. The operator will then tell you "They can only apologise", "Its not a live stock system" (so ignore anything the website tells you), "We can cancel your order, or can wait and HOPE more stock comes in". Still waiting....
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