I ordered a light fitting during the sale via BHS website. 2 weeks later I had received an order acknowledgment, money had left my account - but no sign of delivery. I contacted customer service who told me order was being processed and I would be contacted shortly. A few days later I receive an automated email stating they are out of stock and they will return my money to my account. No real apology, no alternatives offered. It was also now too late for me to purchase this light from my local high street store as they had run out. Disappointed - I emailed asking why I could not have been notified earlier and whether they could source a display store light for me - as these were still being displayed locally. I heard nothing back. Still waiting...
I have used this site several times now as I have had such positive experiences each time.
All deliveries have been received in perfect condition and within a week of ordering. One set of curtains I had to return due to me ordering the wrong size - but I was able to do so easily by dropping in my local store - who handled it speedily and efficiently.
I have used amazon several times, mostly for purchase of music and books and have had variable experiences. Most recently I ordered 2 items - a book and notebook - which I was led to believe would cost me 0 in delivery charge as part of amazon offer. However, at checkout I discovered that as notebook was coming from independent retailer I would be charged delivery (which was not cheap and negated any savings I would have made on buying the notebook from high street retailer). However, I decided to proceed out of ease and (small amount of laziness) - little did I know I would be waiting for 2 weeks. Suddenly not the easy option!
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