Ordered tumble dryer online in late November - order was acknowledged (email stated 'your order is now being prepared for delivery') and PAYMENT was TAKEN from my account NEXT DAY.
Mid-December, no sign of my order, so I emailed to ask where it was - they responded 2 days later saying it would be another 2 - 4 weeks as product not in stock (they had not mentioned this before).
4 weeks later - still no sign of my order - I enquired again, to be told they 'estimated' another 2 weeks, but would contact me in advance to let me know when the item came into stock.
They didn't contact me - instead a delivery driver called me to say he was at my address with my order - where as I was in work!
Basically, I was not told about lack of / no stock when I placed the order, but they were happy to take my money and leave me waiting 2 MONTHS before surprising me with an inconvenient delivery.
Imagine how much money they must be making by taking payments from customers instantly and not sending out the goods.
Good for their bank account, but certainly not mine!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.