I can concur with every bad review on this site. Bought item from Playtrade seller, never arrived. Followed Play web sites advice that I must fist seek resolution direct with the seller. Sent 2 e-mails, first direct, 2nd entered via Play website, neither of which the seller even bothered to reply to. I finally lodged a claim for a refund with Play through their link to 'PLAYTRADE FAIRPLAY GUARANTEE. If there is ever a misnomer of a scheme name this is it. All of the communications are automated standard e-mails, I received an initial automated acknoledgement of my claim, with a promise of resolution with a working day then zip! Afrer waiting a week I again used the proper link to ask why they had done nothing with my claim, this only triggered another automated e-mail in response. Finally, in desperation I E-mailled CUSTOMERCARE@PLAY.COM (this is even more of a wild misnomer). I eventually got a dreadful response, pigeon english, from which I quote "It saddens us more to hear that the FairPlay Guarantee Claim feature on account has been disabled as the item is above 28 days since the posted date." and "At this state, we regret to inform you that we are no longer able to provide further assistance and we highly suggest that you continue contacting the seller to resolve the matter. We understand that this would raise more frustration and inconvenience on your end however, as much as we would like to assist you, this is the least that we can do. "
They make your blood boil frankly. I have been ripped off to the tune of £35 for an intended christmas present that never arrived, been totally blanked by the 3rd party seller, and had my claim, that was lodged on the 24th day after order (the FAIRTRADE claim period is 28 days they tell me, after which tough luck) declared timed out based on the date they chose to respond not the date I made my demand for a refund, which was in time.
THIS COMPANY IS A JOKE AND HAVE NO SENSE OF CUSTOMER CARE - USE AMAZON WHO I HAVE FOUND FAULTLESS IN DEALING WITH SUCH MATTERS. NEVER EVER ORDER ITEMS FROM 3rd PARTY SELLERS!!!
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