Michal Rutkowski´s profile

Reviews (4)


Very Good Customer Service! 5 Star Shop!

I was really pleased with my shopping experience. Even though I didn't keep the shoes i bought from them ( too narrow ) i had no problems getting the money back. Really professional customer service.


Quick and easy!

Really professional, good customer service and reliable. Would buy from them agai. Recommended!

SmartBuyGlasses UK

Good prices but "item in stock" turned out to be not possible to get-week waisted before I got the money back.

I needed glasses quick. Web site stated "in stock" but after all it turned out they couldn't supply me with the specific frames cos suppliers didn't have it in stock no more. I thought in stock means the seller physically has the item on the shelf. I suggest you check availability before you place the order with them. It took them almost weeks time to check everything and refund me the money.

31 January 2013

Reply from SmartBuyGlasses UK

Dear Michal,

Thank you for provided feedback.
As stated on the website, it usually takes us 5-12 working days to process the order, as we have to order glasses from our Italian suppliers first.
Despite such business model may cause delays in order processing, it also helps us to keep low prices on designer goods.

We also have Special deal section - any pair from this section can be shipped within 1 working day (additional time needed to process RX lenses, if needed).

If the customer is not willing to wait for the order for whatever reasons, it will be cancelled within 24 hours, also all refunds are processed within 1 working day from our side. Please, note , that it might take 2-5 working days for the bank to complete transaction.

We thank you for your time.

If there's anything else we can assist you with, please, get back to us at servicemanager@smartbuyglasses.co.uk

Kind regards,


Quick and Easy

I've had no problems with them what so ever. I ordered Tuesday at 10pm and I received my package on Thursday at 3pm via City Link. Cheapest online! Recommended!

Michal Rutkowski´s profile

profile image of Michal Rutkowski
Michal Rutkowski
Male, 1981
Portsmouth, United Kingdom