I placed an order for over £200 with surfdome and i had to call the company twice to even get my order sent out. On my first call, i was told to ring back the next day as even though the helpline was open, they couldn't help because the office was closed. 2nd call, i was told my order had been held up because it was over £100. What????. obviously a load of rubbish and a complete lie. one of the items had black stains all over it and so has been returned, but surfdome are quibbling to pay for the £2.70 postage cost, even though their website confirms they will pay the cost if the item is faulty. now they are claiming not have received the parcel and want me to send photos of it etc.
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