Jack´s profile
Reviews (2)
Lemon Digital
10 days of waiting
i ordered a set of mt 600 walkie talkies on the 17th i waited 3 days and then called to see where my order was, the response i got was professional lemon digital said they would send me a tracking number by email, i waited another day for this email and called again leaving a message with my email and invoice number, again i waited for another couple of days for this email, i still did not receive an email, i left another message on there answer machine with my number this time and they did not ring me, i then called again today only to find out that my card payment did not go through due to address problems and that my order had been cancelled, i had no email telling me this had been done and no phone call, i find this totally unacceptable, however i am not going to have a massive rant and try and provide some constructive criticism, i believe that this problem could have been avoided by more effective means of communication if it was easier to contact you maybe this problem would not have occurred, i can see from your review distribution that a lot of people find that they have a great experience with you and others have an awful unprofessional experience. i believe that you should try and be more consistent because if you are not you will lose customers in a very short space of time, i will never use your site again as i also feel that my business did not seem important to your company i find that from my experience i had no customer service. rule no1 the customer comes first and responding to reviews in an insulting matter will not help your cause either.
i have tried to be as constructive as possible and i hope you will take this on board and not see me as someone who is trying to ruin business for you
Reply from Lemon Digital
I am sorry that there was a delay with your order,
I can see that you have quoted the number of unhappy customers we have on these reviews. Thats correct we do have about 15. However, the 20000 other customers we have every year haven't written a review.
You only tend to get feedback when a customer wants to complain.
Kindest Regards
Steven Mitchell
Lemon Digital LTD
Jack´s profile
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I'm glad to hear you think our site is brilliant & easy to use.
Your comments are appreciated and I would like to that you for taking the time to leave your review.
Kind regads,
David
David Farrer
Senior Social Media consultant