Alex´s profile

Reviews (1)

Reviewcentre

review centre are a pointless read..

I have looked at the reviews for UK and Visa Immigration and all or any negative reviews about that company on the review centre have been wiped. Several people gave the company 1 star but when I click to link to the full review it has been removed!
The review centre states that when a company complains about the negative reviews they may have received they are removed on the grounds that the claims cannot be substantiated! Of course the 5 star reviews cannot be substantiated either so best remote those too! What a pointless review system! We'll never hear both sides, the good - the bad when a company is vigilant with its complaints to review centre
regarding negative reviews because review centre will happily remove then for fear of being on the wrong side of the law. Review centre you are truly pointless.

Simon Lane found this review useful

30 January 2012

Reply from Reviewcentre

Hi Alex,

Thanks for your feedback and sorry to hear that you have had such a negative experience using Review Centre. We have had a look through our records for a review submitted by yourself for UK Visa and Immigration but not been able to find one that can be linked to the user name that you use on TP. Because of this we cannot comment specifically on the issues surrounding your case, however below we can outline the process that you would have gone through had your review received a complaint from the company.

Upon receipt of a valid complaint your review would have been temporarily withdrawn and you would have been contacted to advise of the concerns of the company, and the information that we need in order that your review be reinstated. Our desire is obviously to retain reviews that are written in line with our terms and conditions and we give reviewers every opportunity to get their reviews back online.

It is not true to say that all of the negative reviews for this company have been removed. A number were reported to us and unfortunately several of the authors did not reply to our emails. However others did and these customers of UK Visa and Immigration were able to provide us with the information required to have their review reinstated. The concerns of this company were genuine and we feel that it is right and just to hold these reviews offline while their veracity is established.

While we have measures in place to ensure that reviews submitted to our site are of genuine origin, if members have valid concerns about the legitimacy of reviews these complaints will be treated in exactly the same way as the outlined above.

We would be really happy to hear from you with any further concerns that you have, or if you wish to discuss your review for this company. We can be reached on complaints at reviewcentre (dot) com.

All the best

Review Centre Team

Alex´s profile

profile image of Alex
Alex
Reviewer
2012
United Kingdom

About