Ordered boots for my wife in early December, with delivery promised between 5 Jan and 18 Jan. Date came and went and no sign of the boots. No message or contact from BrandAlley whatsoever. Contacted them via email and within 48 hours had received an email response saying that they had a problem with a supplier and the order had to be cancelled!
I called them and complained about the lack of communication. The customer service was just appalling. They said that they would have sent an email out, but I had beaten them to it by contacting them and the email I had received was from their distribution warehouse, and not customer services. However, I had actually contacted customer services via their website... i.e. their customer service rep was lying! They must have known about this before I contacted them... I can only presume they did not want to process any refunds until they had been contacted. Of course they took my money when the order was placed (6+ weeks), but still took a week to get my refund after I called them!
I have cancelled my account with them - simply not worth bothering with a company that when it does deliver goods takes almost a month to do so. I get the impression that they advertise the goods, and get the money before actually have any agreement with their suppliers.
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