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Reviews (1)

Gas Boiler Parts

good service if your not in a hurry

whilst the searching for a part and ordering were easy the information regarding delivery was less than satisfactory. When you pay for 'next day delivery' on a thursday you do not expect to wait until the following monday !! indeed at the time of writing this review i have not yet taken delivery.

Be aware next day from this company actually means 'next working day' also if your order is placed after 2pm it is not processed until the next 'working' day - would be nice if this company told you that upfront rather than after your order is placed.

than said good value

30 January 2012

Reply from Gas Boiler Parts

Dear Allan A,
Thank you for your review, I am sorry the delivery information was not more clearly available at the time of your order.
It is not our intention to mislead or hide behind Terms and Conditions so we are updating our checkout pages to reflect the information on our delivery information, Guarantee and Terms and Conditions pages and more clearly show our delivery details.
I can also confirm that we will extend our delivery guarantee to cover your order from Thursday evening and I will credit your invoice in full.
Regards,
Paul Stevenson, Managing Director.

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allan a
Reviewer
United Kingdom

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