I have several homecare 100 agreements on different properties with british gas covering all boilers ,
however i have recently had to call them out as a boiler had broken on one of the properties
although i had been paying for this service for 18 months , at the first time of calling them out , they quoted that this particular appliance was not on their service agreement list as it had no Gas Council number.
i telephoned the manufacturer of the boiler who gave me this Gas council number and i then gave this to british Gas.
Every telephone representative that i spoke to assured me that the problem would be sorted , but every time they sent an engineer , he refused to carry out work on the boiler as he could not find this number , and surprisingly the engineers are allowed to refuse to do work at their discretion !!!
I have spoken to 7 different representatives and 3 different managers , three engineers have been sent over the course of a week with no attempt to carry out repairs .
I have now paid for a local gas company to fix this appliance and am going to take legal action against British Gas
I would avoid this company at all costs !!!! use a local company who actually want to help you
If i could give this company a zero star i would but this website will not allow it. This is a warning to anybody thinking of booking with this company , DONT!!!! not unless you want to deal with rude staff , and a company that takes more money from you than quoted , and this was from my 18 year old daughter and her friends.
Message to lowcost holidays .... Do NOT reply to this bad review with your substandard reply as you have on this site to previous bad reviews , as I have already given you the booking reference TEN TIMES and you have assured me that you would clear this matter up but to no avail
I am now in the process of taki g the matter up with trading standards who have already told me that there are already cases pending with this company as what they done to my daughter and her friends was disgusting .
I am also going to try to warn people away from this rip off company on every review site and will continue to do so until i get my issue resolved.
DO NOT USE !!!!!!! DO NOT USE!!!! DO NOT USE!!!!!
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