Adit Agarwal´s profile

Reviews (3)

Just Eat

Total waste on the name of customer service

Ordered food via their website, delivery was supposed to be at half past midnight, few minutes later, the website said 40 minutes past. Rang them at 40 minutes past on their super expensive 0844 number and they put me on hold for 15 minutes saying that they are not able to get through to the restaurant, until they said they finally cancelled the order. Miraculously, the food did arrive at 1 am.

Had no more balance to call the customer service and the restaurant was completely unreachable at the time, so waited until today to try and resolve the problem as I had ordered 'Chicken tikka masala' pizzas and they were SUPER SWEET, so sweet that no one was willing to even eat them.
Under their terms and conditions they say '1.5 Customer care is extremely important to JUST-EAT, therefore, in the event that you are dissatisfied with the quality of food ordered through this website, subject to paragraph 3.3 below, JUST-EAT will assist you, where possible, in seeking a refund from the restaurant to a maximum amount equivalent to the value of the original order. An important part of our quality control process is that consumers provide ratings and feedback on the website to reflect their experiences with restaurants. Please note that any complaint must be lodged with our customer care team using the method described above within 48 hours of placing the order.'
That is complete nonsense as all they do is call the restaurant and ask them if they delivered the correct order, and when they say they did, which anyone would do, they take their side and say that they tried all they can and they are not responsible for anything further and that they cannot help you?


It is true that the customer is always right, HENCE AVOID JUST-EAT because the takeaway is their customer, we don't mean anything to them!

Britishairways

Good quality for a great price

I use British Airways every year, for a minimum of a return flight home in India, and absolutely love their service.

One of the main reasons for using them is the direct flight from heathrow to my city, which runs at very good timing which helps me maximise the 5.5 hour difference between the two destinations.

The other reason is the affordability and the fact that the food served on britis airways is so much better than Emirates which would be my other option to go home and the wine selection on the free bar on board is fantastic!

The BA club is a great bargain as I manage to get enough points for a return ticket anywhere in Europe with the points that I get with the flight home.

Completely recommend BA

Just Eat

A complete fail on name of customer service

Ordered food via their website, delivery was supposed to be at half past midnight, few minutes later, the website said 40 minutes past. Rang them at 40 minutes past on their super expensive 0844 number and they put me on hold for 15 minutes saying that they are not able to get through to the restaurant, until they said they finally cancelled the order. Miraculously, the food did arrive at 1 am.

Had no more balance to call the customer service and the restaurant was completely unreachable at the time, so waited until today to try and resolve the problem as I had ordered 'Chicken tikka masala' pizzas and they were SUPER SWEET, so sweet that no one was willing to even eat them.
Under their terms and conditions they say '1.5 Customer care is extremely important to JUST-EAT, therefore, in the event that you are dissatisfied with the quality of food ordered through this website, subject to paragraph 3.3 below, JUST-EAT will assist you, where possible, in seeking a refund from the restaurant to a maximum amount equivalent to the value of the original order. An important part of our quality control process is that consumers provide ratings and feedback on the website to reflect their experiences with restaurants. Please note that any complaint must be lodged with our customer care team using the method described above within 48 hours of placing the order.'
That is complete nonsense as all they do is call the restaurant and ask them if they delivered the correct order, and when they say they did, which anyone would do, they take their side and say that they tried all they can and they are not responsible for anything further and that they cannot help you?


It is true that the customer is always right, HENCE AVOID JUST-EAT because the takeaway is their customer, we don't mean anything to them!

Dean Krol found this review useful

08 February 2012

Reply from Just-Eat.co.uk

Hello Adit Agarwal,

I'm sorry to hear that your order arrives so late.

When your order is received by the restaurant they are able to amend the delivery time if they are unable to meet the time you selected. If there are any further delays to your order the restaurant are meant to call you to inform you of this.

Our customer care team are available till 2am on 0844 243 7777, calls to this number are charges at 5p per minute from BT landline, calls from other networks & mobiles may vary.

Customer are is important to us and if you have an issue with your order we will do our best to assist you "where possible" As Just Eat doesn't own any of the restaurant on the site we are not in a position to force restaurant to replace meals or issue refund, as section 3.3 of our T&C state "In the event that you have a complaint about the quality of food or service provided by the restaurants on this Website then any compensation should be sought directly from the restaurant. JUST-EAT is not able to provide refunds on behalf of the restaurants and is not liable for any such refunds sought. All complaints must be lodged initially with the restaurant and, where appropriate, the restaurant’s own complaint procedures followed before JUST-EAT is able to respond to a complaint."

If you wish to discuss this further or require any assistance please let me know, My email address is trustpilot@just-eat.co.uk

Kind regards,

David.

David Farrer
Senior Social Media consultant


Adit Agarwal´s profile

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Adit Agarwal
Reviewer
1992
Newcastle upon Tyne, United Kingdom

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