I ordered boots from this company and after two weeks they had'nt arrived. I checked the reviews on this company and feared the worst. I emailed the company and left a phone message. My message was answered the same morning by George who said he had been trying to contact me the week before to tell me that the boots I had ordered were out of stock but he was ringing a no I no longer use and had failed to alter on amazon. I expressed my disappointment in that I would not now have the boots for xmas but he said that he was prepared to send me a superior pair of boots retailling at a higher price for no extra cost and that the Item would be with me the next day. I was sceptical but certainly appreciated his offer. He was as good as his word and the boots arrived early today 19th Dec and are absolutely stunning. I am happy to tell everyone of the service I have received and would recomment them to friends and family. I know firms can't always get it right and it seems that they have had their share of problems but I know that they are doing their best to resolve issues, so if you are experiencing difficulties don't give up and just remember my experience. Merry Xmas
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