Was on a fixed one year contract for electric. Had to give notice in writing that I wanted to switch so thank good did this by email and got a confirmation. Guess what signed up with a cheaper supplier and just before start of Supply they objected and cancelled my transfer. So far they have played this trick 3 times so now been with them an extra 3 months. Never used them they will never let you go.
Update: On reflection I now confirm that I have transferred my supply to a new company with the assistance of their complaints team. Although I am unhappy with the process I had to endure their complaints team are 5 star. I am extremely happy with the regular calls I received from the complaints team to ensure the transfer of supply would proceed without any other problems. I am also happy that they refunded me the difference between the cost of energy with Scottish Power and my new supplier on my final bill so I was not out of pocket.
Purchased ipod speaker came incomplete without battery or cables. Completed the return process on their website and waited for collection as per the instructions. Nothing no contact at all. Sent follow on email and waited for response. Nothing again had no contact from them at all very poor will never use them again.
Salaa Meh found this review useful
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