Rachel Chapman´s profile

Reviews (3)

thehealthcounter

Good comms, quick delivery - one product out of stock

Helpful and efficient company to deal with, only quibble was that one of the products I ordered was said to be in stock on their website, but turned out not to be. Refund process effectively and quickly though.

DJM Music Ltd

Lack of stock control and zero empathy / understanding from Customer Service

A poor shopping experience - purchase made on 18th Dec as a Christmas present, arrived 17th Jan. No indication at time of purchase that item wasn't in stock - website lacked this feature completely.

Customer service staff lack any real empathy or understanding of why it wasn't in stock, nor did they seem bothered that it wouldn't arrive for Christmas. I was given no ongoing comms on order progress or anticipated delivery date. They only avoid a 1* as they upgraded a music stand free of charge when the standard was out of stock.

A pity, as the item I bought was great value and am well pleased with it.

Shoe Envy

Great service - well done:)

A lovely product at a good price, delivered quickly. Thank you

Rachel Chapman´s profile

profile image of Rachel Chapman
Rachel Chapman
Reviewer
Female, 1972
United Kingdom

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