Good service, well packed and promptly despatched. The only niggle I have is that presciption orders and those from the pet side cannot be joined together, thus I have to pay postage on the 'pet' order even though in totalo they come to over £500 per month.
I do most of my shopping on line and get free delivery.
The orders are always well packed and sensible substitutes provided were necessary. The delivery staff always give me the option of refusing the substituted items.
Deliveries have always been made during the 2 hour time slot agreed on and the staff are always smart, polite and helpful.
On the few occasions that I have visited the shop I have found it to be clean and bright with the shelves well stocked and goods well displayed.
Waitrose is an example that other supermarkets would do well to follow.
I ordered by phone and had to send my prescriptions by post, even so the medication was received within 6 days of my phone call. Excellent service.
Goods were well packed and as ordered.
Only problem was the company got my address slightly wrong - Somerby Road instead of Somerby Grove - fortunately I have an excellent postman.
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