Like many of the customer comments, dealing with Dreams has turned out to be my worst nightmare. We purchased a double solid oak bed as a Christmas present to ourselves and when it came it was damaged (both head and footboard). They told us there was nothing that could be done until after Christmas 2011 and advised us to put together the damaged bed. On the 19th January 2012 I took time off work and waited in for the replacement footboard and headboard to come. Only the headboard arrived and the driver said he would advise the warehouse and they would contact us. Not wanting to spend 30 mins putting the damaged bed together again, we let them take the damaged footboard and slept on our mattress on the floor. That weekend a delivery was arranged for Tues 24th Jan so I took another morning off work but this time no delivery arrived. I contacted the Rochdale Branch and was told by 2 different people they would ring back and they didn't. I tried and I tried to get through to customer services but to no avail. I emailed customer services on Friday 27th January but haven't had a reply. Monday 30th January I decided to sit it out and ring customer services which took 40 mins and then I was answered by a couldn't care less attitude member of staff who informed me that there was no re-order of a footboard and this would not be available until the 1st of May!!!!!!!!!!!!!!!! At this point I exploded! I was offered 20% off an upgrade or my money back. Guess which I opted for. The only problem being that the half a bed is not being picked up until 20th Feb which means we won't get our money back until 5 days after that! Which means we have to remain on the floor until this is resolved and the money is back in our bank. Dreams, you are the most incompetent company I have ever ever dealt with, it has been a complete nightmare. Since making the mistake of walking through your door, I have shared my story and it seems I am not the only disatisfied customer you have, there are hundreds. I have now written to the head office and await their response and if I am not compensated to my satisfaction, I intend to take this much further!!!!!
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