benjamin millard´s profile

Reviews (2)

Big Dog World

Too easy

would use again and again as long as prices stay low/competitive

Monster Pet Supplies

HORRIBLY SLOW - USE SOMEONE ELSE

2 Bags of Dog food should not take that long to be delivered. Had to buy extra to fill the gap for my lil Boxer!
No compensation offered, have used and will use others every time. Avoid!!!

01 February 2012

Reply from Monster Pet Supplies

Hi Benjamin,

Thanks for taking the time to give us feedback. Even though we're disappointed to hear that you're unhappy we really do appreciate your comments as it helps us to constantly improve. When you called to let us know that your order hadn't arrived we dispatched it again as quickly as we could, but I completely understand that there shouldn't have been a delay in the first place. We're keeping a close eye on the service provided by Yodel, our courier, and we shall definitely be letting them know about this incident and will feed your comments back to them. We're so sorry and we'd like to do whatever we can to make it up to you. I'll get some treats for your Boxer sent straight away in the hope of making amends - if there's anything else we can do just call us on 01132997788.

Charlotte@Monster

benjamin millard´s profile

profile image of benjamin millard
benjamin millard
Reviewer
United Kingdom

About